Shipping and Delivery
Some products have extra delivery charge and it is stated clearly under shipping costs of each item. There is no extra or hidden fee on our items.
Sometimes orders placed later in the day will not be shipped until the next working day and will reach you within 2-5 working days.
On occasions we may run out of stock on certain items, where this occurs we will e-mail you with an estimate of the expected delivery date or an alternative product. We will ask you to confirm that this is acceptable and give you the opportunity to cancel the order if you wish.
If only part of the order is in stock we will dispatch what is in stock now and the rest of the order when it arrives. You will only be charged once for postage. We will charge for the full amount of the order when the first item is dispatched. If however the rest of the order is unavailable we will refund the outstanding amount straight away.
Refund and Exchange Policy
Our products Our products should meet or exceed your expectations. However if you are not completely satisfied with your purchase we offer a 30 day "no quibble" guarantee. Our "no quibble" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us within 28 days of the date you received the item, unused and we will issue a full refund for the price you paid for the item.
Please note: we can only guarantee a full refund of used items if they are faulty. Any duplicatable products such as Videos or DVDs can only be exchanged if they are faulty. Please see our exchange policy for used products you are not entirely satisfied with.
To receive a refund, please complete the returns form (pdf).
We will not accept responsibility for lost parcels, or postal charges incurred when returning goods and we do have the right to refuse an exchange or refund, if we consider the goods have not been treated in accordance with the instructions provided with them. Videos, DVD's will only be exchanged if faulty.